Website: www.wallnohookly.com
Contact Email: shelf@wallnohookly.com

1. Overview

This Refund and Return Policy governs all transactions concluded through www.wallnohookly.com under the brand name wallnohookly, serving customers located within the European region. By placing an order, you agree to adhere to the terms set forth herein, which are established in strict accordance with applicable European consumer protection laws and regulations.

2. Right of Withdrawal (14-Day Statutory Period)

In compliance with European consumer protection legislation, consumers residing within the European region possess the statutory right to withdraw from their purchase contract within 14 days without providing any justification.

Withdrawal Period: The withdrawal period expires 14 days from the day on which you acquire, or a designated third party other than the carrier acquires, physical possession of the goods.
Exercising the Right: To exercise the right of withdrawal, you must notify us of your decision via an unequivocal statement sent by email to shelf@wallnohookly.com.
Dispatch of Returns: To meet the withdrawal deadline, dispatch your communication concerning the exercise of the right of withdrawal prior to the expiration of the 14-day period. Goods must be returned without undue delay and no later than 14 days from the day on which you communicate your withdrawal.
Return Facility Address:
wallnohookly Returns
Wasserstr. 18
47533 Kleve
Germany

3. Shipping and Transit Investigations

We partner with established international carriers, including DHL, FedEx, and UPS Priority, to fulfill deliveries across the European region.

In the event that an order exceeds standard transit timeframes, wallnohookly will initiate a formal investigation with the respective carrier.
Depending on the findings of the carrier investigation and the actual circumstances of the case, resolutions will be determined accordingly, which may include a full refund or a replacement shipment. Customers will be informed via email regarding the status and outcome of the investigation.

4. Damaged, Defective, or Incorrect Items

If items arrive flawed, damaged, or incorrect, you are entitled to remedy in accordance with statutory consumer rights.

Notification & Evidence: You must contact our customer support team via email at shelf@wallnohookly.com promptly upon receipt, providing clear photographic evidence demonstrating the defect or damage.
Resolution via Photo Verification: Upon verification of the photographic evidence, wallnohookly will process a full refund or a replacement order. Physical return of damaged items is not required; submission of valid photo evidence is sufficient for processing.

5. Refund Processing

Upon receipt and physical inspection of returned goods at our designated return address in Kleve, Germany, or upon approval of photographic evidence for damaged goods, refunds will be processed promptly.
Refunds are issued back to the original payment instrument utilized at checkout. Processing times depend on the respective financial institution.

6. Accepted Payment Methods

We facilitate secure transactions through the following payment methods:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Accepted Digital Wallets

7. Customer Support Inquiries

For all inquiries concerning returns, refunds, or order status, please contact us exclusively via email at:
Email: shelf@wallnohookly.com