Website: www.wallnohookly.com
Contact Email: shelf@wallnohookly.com
Dispatch Address: Wasserstr. 18, 47533, Kleve, Germany

1. Overview and Scope

wallnohookly operates across Europe, providing reliable order fulfilment and delivery services for all customer orders placed via www.wallnohookly.com. This Shipping Policy outlines the procedures, timeframes, and terms governing the dispatch and transit of products.

2. Order Processing Time

All orders undergo preparation prior to dispatch. Order processing typically takes between 1 to 2 business days. Orders are not processed or dispatched on weekends or public holidays observed in Germany.

3. Shipping Methods and Carriers

We partner with established international and regional courier services, including DHL, FedEx, and UPS Priority, to ensure efficient transit across European destinations.

4. Estimated Transit Time

Following dispatch, standard shipping transit takes approximately 3 to 8 business days depending on the destination location within Europe. Transit timeframes are operational estimates and may be subject to variations caused by carrier transit loads, customs clearance procedures, or local postal disruptions.

5. Shipment Tracking and Notifications

Transparency throughout transit is maintained via automated communication. As an order progresses through key milestones—including order placement, dispatch, arrival at carrier transit hubs, and local final-mile delivery—automated tracking notifications containing consignment updates are dispatched directly to the email address provided by the customer at checkout. Customers may monitor transit progress using the tracking links provided within these notifications.

6. Delayed Shipments and Investigations

In the event that a shipment exceeds the standard transit timeframe, wallnohookly initiates a formal investigation with the respective carrier (DHL, FedEx, or UPS Priority). Based upon the verified findings and outcomes of the carrier investigation, appropriate resolutions such as a full refund or a replacement shipment are administered in accordance with operational circumstances and applicable consumer protection regulations.

7. Delivery Address Accuracy

Customers are responsible for providing complete and accurate delivery information at the time of purchase. wallnohookly is not liable for delivery delays, misplacement, or return of parcels resulting from incomplete or erroneous address data supplied by the customer.

8. Customer Support

For inquiries or assistance regarding shipping and delivery, customers may contact support via email at shelf@wallnohookly.com.