1. Introduction

Welcome to wallnohookly (“we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal data. This privacy policy informs you as to how we look after your personal data when you visit our website (www.wallnohookly.com) and tells you about your privacy rights and how the law protects you.

2. Data Controller

The data controller responsible for your personal data is wallnohookly. If you have any questions about this privacy policy, please contact us via email at shelf@wallnohookly.com.

3. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes payment details processed directly via our payment processor, Stripe.
• Transaction Data includes details about payments to and from you and other details of products you have purchased from us.
• Technical Data includes internet protocol address, browser type and version, time zone setting and location, browser plug-in types and versions, and operating system.

4. How We Collect Your Data

We use different methods to collect data from and about you including through:

• Direct interactions: You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise.
• Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns.

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

6. Payment Processing via Stripe

We use Stripe as our payment processor to handle online transactions. When you make a purchase, your payment details are collected and processed directly by Stripe in accordance with their respective privacy terms. We do not retain complete credit or debit card details on our servers.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Transaction and financial records are retained for a period of up to 10 years in accordance with applicable tax and commercial legal obligations in Germany and the European Union.
• Customer correspondence and account data are retained for as long as necessary to provide our services and handle potential warranty or legal claims, after which they are securely deleted or anonymised.

8. International Transfers

We are located in Germany and serve customers across Europe. Your data is processed within the European Economic Area (EEA) and handled in strict accordance with the General Data Protection Regulation (GDPR).

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at shelf@wallnohookly.com.

10. Changes to the Privacy Policy

We keep our privacy policy under regular review. Any updates will be posted on this page with a revised effective date.